FatCow's eco-friendly hosting solution and marketing bonuses
are sure to draw plenty of attention their way, but this is a company that gets
the basics right, too. From great customer & technical support to a very
flexible web hosting plan, FatCow is sure to impress.
They pride themselves on value & customer service, and
they should. They're not quite as inexpensive as iPage, as beginner oriented as
blue host, or flexible & advanced as hostgator, but offer more of a blend.
Their cpanel (control panel) is is almost identical to
iPage's setup. It's very simple layout that anyone can navigate but provides
both beginner and advanced options. They offer a point and click website
building tools loaded with lots of themes and templates. They provide step-by-step
installation wizard that can setup blogs, forums, shopping carts, and much more
in only a few clicks.
A+ Customer Service
Legendary Support: 24 x 7 phone, live chat, and email
support. They'll call you within 7 days welcoming you to the their family. Mostly
support calls are answered in under 1 minute, on average, by United States based
support agents. Fatcow have an extensive knowledgebase, lots of video tutorials, and a user's guide for beginners.
Highlights
• Oodles"
of Disk Space and Transfer • 30
Day Moneyback Guarantee
• Free
Domain Name & Shopping Cart • Instant Setup and Easy Site
Building Tools
• $200 Free
Advertising Credits • Green - 100% Powered by Wind Energy
HeiferCratic Oath
This oath is their pledge to their all customers, they back
it 100% and will issue an account credit if they break it.
"When you have any query or technical issue, you want
someone to be there for you to solve your issue, with an enthusiastic can-do attitude. That's just what you'll find
when you contact our friendly Moo Crew! In fact, if we don't deliver a positive
support experience, we will give you a free month of hosting. It's that simple.
We hereby pledge to:
• - Call
you within the first seven days, welcoming you to FatCow’s family.
• - Answer
your call in under one minutes, on average, each day.
• - Provide
phone support.
• - Resolve
your issue when you first contact us or set a firm deadline to follow up with
you.
• -
Maintain a pleasant support experience by remaining friendly and courteous at
all times.
• - Adhere
to the highest training standards, so the Moo Crew is always knowledgeable.
• -
Continually review and improve our support and service experience by sending
you a follow-up survey.
If, at any point during your time with us, you feel that we
haven't satisfied all aspects of this oath,
Please e-mail us at oath@fatcow.com. A Moo Crew investigator
will then review your complaint,
and if we find that we've broken our oath, then I swear on
my hoof that we will provide you with
an account credit equal to one month of hosting."
No comments:
Post a Comment